Your knowledge of risk management combined with your communication skills and analytical abilities shapes how new and existing business grow. You anticipate how decisions
are made, persistently explore and uncover the business needs of Signature’s key clients and understand how our range of product offerings can grow their business.
In this role you will collaborate with various departments inside Signature to strengthen the development and execution of our loss prevention strategies due to emerging market trends, fraudulent and/or suspicious activity. After all, businesses that partner with Signature Card come in all shapes, sizes and monthly processing caps, and no one merchant services solution works for all.
As the Supervisor for the Security team you will lead a team of specialists that are responsible for reviewing daily exceptions to include suspicious batch activity, potential merchant fraud, chargebacks, ACH Rejects, reserves, etc. all in an effort to mitigate losses. You are an excellent communicator with a proven ability to lead, deliver results, coach and motivate a large team and take an analytical approach to management. You can enable a team to focus on what truly matters to drive diligence requirements are preformed while adhering to Card Brand rules and regulations.
Many have said you are an out-of-the-box thinker; using your influencing and relationship-building skills, you will have an opportunity to present fresh new ideas on new Risk structures, research policies and fraud analysis.
You are a go-getter and confident in your Risk knowledge to create the best setups for your team and sponsor banks with focus on strategic and innovative thinking, understanding complexity and operationalizing specialist processes and solutions. Once your innovative policies are put into place, we would see a reduction in the count and dollar value of ACH rejects by 30% - 50% over the course of the first 6-12 months.
If you have read this far and are still on the fence about applying... Ask yourself these three questions: Do I yearn for growth within the Risk realm and in my career? Am I looking for an opportunity to present fresh new ideas on new Risk structures and policies? Does a challenge to reduce departmental inefficiencies by reviewing processes that have not been streamlined in 15+ years sound like an exciting feat I would love to put on my resume?
Signature Card Services, a leading provider of Merchant Services Processing and Services is hiring a Sales Support Specialist.
The scope of this position includes assisting Signature’s third party sales force in all aspects of the credit card processing business.
Responsibilities include resolving partner issues, answering partners’ daily inquiries about deposits, batches, statements and billing, and acting as liaison between Operations and sales partners, and third party service providers. Successful candidates will possess the skills necessary to take ownership of a problem and see it through to its conclusion, while providing our merchants with quality customer service every step of the way. Additionally the position will report directly to the Senior Vice President of Sales.