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Careers

 
 
 
 
Signature Card Services is a growing, leading-edge provider of credit card processing solutions. Not only do we provide our merchants with attractive account solutions, but we also offer our staff members an enhanced work environment and enticing job opportunities.

If you're looking for employment with an experienced company, check out our job listings to see if Signature has an opportunity waiting for you.

To apply, please forward your resume to employment@signaturecard.com

Please reference the position you are applying for below:
 


 

Risk Manager

Your knowledge of risk management combined with your communication skills and analytical abilities shapes how new and existing business grow. You anticipate how decisions are made, persistently explore and uncover the business needs of Signature’s key clients and understand how our range of product offerings can grow their business.

In this role you will collaborate with various departments inside Signature to strengthen the development and execution of our loss prevention strategies due to emerging market trends, fraudulent and/or suspicious activity. After all, businesses that partner with Signature Card come in all shapes, sizes and monthly processing caps, and no one merchant services solution works for all.

As the Supervisor for the Security team you will lead a team of specialists that are responsible for reviewing daily exceptions to include suspicious batch activity, potential merchant fraud, chargebacks, ACH Rejects, reserves, etc. all in an effort to mitigate losses. You are an excellent communicator with a proven ability to lead, deliver results, coach and motivate a large team and take an analytical approach to management. You can enable a team to focus on what truly matters to drive diligence requirements are preformed while adhering to Card Brand rules and regulations.

Many have said you are an out-of-the-box thinker; using your influencing and relationship-building skills, you will have an opportunity to present fresh new ideas on new Risk structures, research policies and fraud analysis.

You are a go-getter and confident in your Risk knowledge to create the best setups for your team and sponsor banks with focus on strategic and innovative thinking, understanding complexity and operationalizing specialist processes and solutions. Once your innovative policies are put into place, we would see a reduction in the count and dollar value of ACH rejects by 30% - 50% over the course of the first 6-12 months.

If you have read this far and are still on the fence about applying... Ask yourself these three questions: Do I yearn for growth within the Risk realm and in my career? Am I looking for an opportunity to present fresh new ideas on new Risk structures and policies? Does a challenge to reduce departmental inefficiencies by reviewing processes that have not been streamlined in 15+ years sound like an exciting feat I would love to put on my resume?

Qualifications
  • 7+ years’ experience in Risk a must
  • Experience as a team leader and Manager
  • Banking or finance background a must
  • Payment processing/credit card processing a must
Duties & Responsibilities
The primary responsibility is managing the Risk department and duties to ensure key components of daily functions are met. The position requires strong leadership skills, out of the box thinking, and an effective method to minimize losses while providing excellent communication and customer service to our clients.

  • Manage the day-to-day risk functions to include strengthening the development and execution of our loss prevention strategies due to emerging market and trends due fraudulent and/or suspicious activity
  • Strong experience and knowledge in managing Risk on FDR and TSYS front and back-end systems
  • Ability to evaluate all Risk procedures in an effort to streamline processes and improve efficiency
  • Ability to review and possibly enhance our internal specialized reporting to further support the Risk team in identifying potential Risk fraud and or trends
  • Support the Risk team by reviewing daily exceptions to include suspicious batch activity, potential merchant fraud, chargebacks, ACH Rejects, reserves, etc. all in an effort to mitigate losses
  • Support the Risk team in communicating with merchants and agents via telephone and/or email regarding exceptions. Request additional information, as needed, to contact Card issuing banks and/or cardholders regarding merchant exceptions.
  • Ensure all industry due diligence requirements are preformed while adhering to Card Brand rules and regulations.
  • Ability to analyze financial documentation (P & L, Balance Sheets, Tax Returns) and to have a clear understanding of all business types/models
  • Be keenly aware of all Risk Card Brand programs including chargeback programs such as VCMP. Advanced knowledge of the Card Brand rules and regulations would be preferred
  • Manage and monitor the company’s overall chargeback ratio to identify trends daily, monthly, and quarterly.
  • Support the Risk team will all levels of escalation
  • Manage the overall ACH rejects and reserve procedure to include monthly reviews and releases
  • Train new and existing team members on various industry and Risk trends
  • Ability to work under a stressful yet rewarding environment
  • Ability to resolve complex challenges while independently managing multiple tasks/projects and meeting deadlines simultaneously
  • Special projects as assigned
  • Excellent verbal and written communication skills
  • Proficient computer skills, especially Microsoft Office applications
Signature Card Services is a full-service, integrated merchant payments processor. Our combined business strengths include many years of experience in numerous vertical markets, a personalized hands-on approach and leading-edge technologies.

We offer benefits to all full-time, regular employees:
  • Competitive Salary
  • Incentives based on individual and company performance
  • Reward and Recognition Programs
  • Paid Time Off (PTO)
  • Company Paid Holidays
  • Company Paid Short/Long Term Disability
  • Flexible Spending Accounts (FSA)
  • Employee Referral Bonus Program
  • HMO & PPO Medical Plans: We offer employees options when it comes to choosing a medical plan that is right for them.
  • PPO Dental Plan
  • Vision Plan
  • 401K Retirement Plan: A generous Company match of 100% for your first 3% contribution. Plus, be 100% vested after five years of service and 25% vested after your first year of service.
Interested candidates should send resume, references and salary history.

No phone calls please. Certain positions require a criminal history background check. Recruiters or Employment & Staffing Agencies will not be accepted. Local candidates only.



 

Support Specialist

Signature Card Services, a leading provider of Merchant Services Processing and Services is hiring a Sales Support Specialist.

The scope of this position includes assisting Signature’s third party sales force in all aspects of the credit card processing business.

Responsibilities include resolving partner issues, answering partners’ daily inquiries about deposits, batches, statements and billing, and acting as liaison between Operations and sales partners, and third party service providers. Successful candidates will possess the skills necessary to take ownership of a problem and see it through to its conclusion, while providing our merchants with quality customer service every step of the way. Additionally the position will report directly to the Senior Vice President of Sales.

Duties Include:
  • Oversee training of Sales Reps: Training to include processing paperwork; understanding the flow of boarding process; navigating deployment, customer service and technical support
  • Responsible for reporting training for Direct Sales & ISO/Agents: merchant reporting and other value added relationships
  • Act as a point of escalation if Customer Service or Technical Support is unable to resolve issue for ISO/Agent or Direct Sales
  • Outbound calls to ISO/Agents
  • ISO/Agent retention: oversee tracking of relationships and presenting to SVP ISO/Agent Sales
  • ISO/Agent productivity: oversee generating reports and presenting to SVP ISO/Agent Sales
  • Act as a liaison between ISOs/Agents and Marketing Department for special marketing needs
  • Assist with residual reporting issues or special pricing requests under direction of SVP Sales
The ideal candidate will have 1-3 years sales support experience (preferably in the payments processing industry), strong math skills, excellent verbal and written communication skills and the ability to work as a team player in a fast paced environment. Knowledge of Microsoft Office required. Associate’s degree in business, sales or related field preferred.

DOE Salary: $18 - 21/hourly

Signature Card Services is a full-service, integrated merchant payments processor. Our combined business strengths include many years of experience in numerous vertical markets, a personalized hands-on approach and leading-edge technologies.

We offer benefits to all full-time, regular employees:
  • Competitive Salary
  • Incentives based on individual and company performance
  • Reward and Recognition Programs
  • Paid Time Off (PTO)
  • Company Paid Holidays
  • Company Paid Short/Long Term Disability
  • Flexible Spending Accounts (FSA)
  • Employee Referral Bonus Program
  • HMO & PPO Medical Plans: We offer employees options when it comes to choosing a medical plan that is right for them.
  • PPO Dental Plan
  • Vision Plan
  • 401K Retirement Plan: A generous Company match of 100% for your first 3% contribution. Plus, be 100% vested after five years of service and 25% vested after your first year of service.
Interested candidates should send resume, references and salary history.

No phone calls please. Certain positions require a criminal history background check. Recruiters or Employment & Staffing Agencies will not be accepted. Local candidates only.

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