FREQUENTLY ASKED QUESTIONS Q: My terminal isn’t able to accept chip cards. How do I upgrade to an EMV-capable terminal? A: Taking chip cards couldn’t be easier with Signature - we provide all our merchants with relevant education and training and make the transition affordable by providing a free chip EMV capable terminal to new merchants. Feel free to give us a call at 800.631.3072 to check your EMV capability status and/or to order your chip card terminal. Q: Once I run a charge, how long does it take for the money to show up in my business checking account? A: There are many factors that determine when you’ll get your money, including your business type, the method you use to accept credit card payments, when you close your batches, as well as your bank’s posting policies. We know it’s important that you receive your funds as quickly as possible, so please feel free to contact us if you experience any issues and we’ll try to adjust your account structure to speed up the process. Q: How can I accept American Express cards? A: You can add American Express (AMEX) to your card acceptance options through AMEX OptBlue. If you qualify, you